Bedwas House Nursery is under new management, with a new website coming soon!

Complaints Procedure

At this present time Bedwas House Nursery has received no complaints.

If you are dissatisfied with the service you or your child has received at Bedwas House Nursery then please follow our procedure which is as follows:

  1. Discuss your worry or concern firstly with your child’s own key worker
  2. Telephone or personally speak with the Deputy Manager
  3. Telephone or personally speak with the Manager
  4. Telephone or personally speak with the Proprietor

If you are still not happy with our service and find that your issue has not been resolved, our nursery is regulated by the Care Standards Inspectorate for Wales, and we fully respect parents/carers rights to make a complaint to this organisation at any time. The contact details for the CSIW are as follows:  

Care Standards and Social Services Inspectorate for Wales
CSSIW South East Region
Government Building
Rhydycar
Merthyr Tydfil
CF48 1UZ

Telephone: 0300 0628757